Refund Policy

Last updated: 6/12/2026

1. Overview

At AndaLabX, we stand behind the quality of our work and services. This refund policy outlines the terms and conditions for requesting and receiving refunds.

2. Service-Specific Refund Terms

AI Strategy Consulting:

• Full refund available within 7 days if no deliverables have been provided
• Partial refund available for unused hours within the first 14 days

Custom AI Systems:

• Refund available within 30 days if the solution fails to meet agreed specifications
• Partial refund for incomplete or delayed projects based on milestone completion

3. Refund Process

To request a refund:

1. Contact our support team at hello@andalabx.com
2. Provide your order number and reason for refund
3. Allow 5-7 business days for review
4. If approved, refund will be processed within 10 business days

4. Non-Refundable Items

The following are not eligible for refunds:

• Completed and delivered AI systems
• Custom development work that has been implemented
• Training sessions that have been conducted
• Third-party service fees and licenses

5. Disputes and Appeals

If you disagree with a refund decision, you may appeal by:

1. Submitting a detailed explanation of your case
2. Providing any relevant documentation
3. Allowing up to 14 business days for review

6. Contact Information

For refund-related inquiries, please contact us at:
Email: hello@andalabx.com
Phone: +234 913 145 4795